Privacy Policy

1. Introduction

ListingHoot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when using our Services, which may include:

• Account Information: When you create an account, we collect your name, email address, password, and professional information.
• Property Information: Information about properties you enter into our system to generate descriptions, such as property characteristics, features, and locations.
• Payment Information: If you purchase credits or subscriptions, we collect payment information, though we use trusted third-party payment processors who handle the actual payment transactions.
• Communications: Information you provide when you contact us for customer support or other inquiries.
• User Content: Any content you submit to our Services, including property details and preferences.

2.2 Information We Collect Automatically

When you use our Services, we may automatically collect certain information about your device and usage, including:

• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Usage Data: Information about how you use our Services, including the pages you visit, the time and duration of your visits, and the actions you take.
• Location Information: General location information based on your IP address.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies, as explained in our Cookie Policy section below.

3. How We Use Information

We use the information we collect for various purposes, including:

3.1 Providing and Improving Our Services

• To create and maintain your account
• To provide, personalize, and improve our Services
• To generate property descriptions based on the information you provide
• To process transactions and manage your account
• To respond to your inquiries and provide customer support
• To develop new features and services
• To monitor and analyze usage patterns and trends

3.2 Communications

• To communicate with you about your account and our Services
• To send you updates, security alerts, and administrative messages
• To send you marketing communications about our products and services (you can opt-out of these at any time)

3.3 Safety, Security, and Compliance

• To protect the safety and security of our Services
• To detect, prevent, and address fraud, unauthorized use, violations of our terms or policies, and other harmful or illegal activity
• To comply with legal obligations
• To enforce our terms, conditions, and policies

3.4 Research and Development

We may use de-identified or aggregated information for research and development purposes, including improving our AI algorithms and the overall quality of our Services.

4. Information Sharing

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you instruct us to do so or provide your consent.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing assistance. These service providers are contractually obligated to use your information only to provide services to us and in accordance with our Privacy Policy.

4.3 Compliance with Laws

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.5 Safety and Legal Rights

We may disclose your information if we believe it is necessary to:

• Protect and defend our rights or property
• Protect the safety of our users or others
• Investigate fraud or illegal activity
• Enforce our terms of service

4.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including improving our AI algorithms, business intelligence, and marketing.

5. Cookies & Tracking Technologies

5.1 What Are Cookies

Cookies are small data files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

5.2 How We Use Cookies

We use cookies and similar tracking technologies for the following purposes:

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.
• Functional Cookies: These cookies enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant ads on other sites.

5.3 Your Cookie Choices

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To learn more about how to manage cookies, please visit the help pages of your web browser.

6. Data Security

We have implemented appropriate technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in compliance with applicable laws.

7. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with our Services. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

When we no longer need personal information, we will securely delete or anonymize it. If this is not possible, we will securely store your personal information and isolate it from any further use until deletion is possible.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: The right to request a copy of the personal information we hold about you.
• Correction: The right to request that we correct any inaccurate or incomplete personal information.
• Deletion: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your personal information.
• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: The right to object to the processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw your consent at any time where we rely on consent to process your personal information.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our servers.

10. International Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

When we transfer personal information to countries outside the EEA, we ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country's data protection laws, or contractual obligations placed on the recipient of the data.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of our Services after we make changes to this Privacy Policy constitutes your acceptance of those changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ListingHoot
Cardinal Cove
Kingston, OK 73439
Email: privacy@listinghoot.com

For data subject access requests or to exercise your data protection rights, please email us at privacy@listinghoot.com with the subject line "Data Subject Request."